Q1. How can I enroll into Rahal loyalty program?
To join Rahal, you need to enroll online and get a 1000 Rahal miles bonus through AFRIQIYAH airways website www.afriqiyah.aero or by filling a paper enrollment form and get a Rahal 500 miles bonus, the paper enrollment forms are available at our city and air port offices.
Q2. How can I contact Rahal team?
To contact us regarding enrolling and getting information about the program contact:
For our existing members regarding the service of rahal program:
For our loyal existing customers regarding claiming missing miles:
Q3. What are Rahal membership levels?
- Blue (achieved by accumulating 4,000 miles
- Silver (achieved by accumulating 45,000 miles
- Gold (achieved by accumulating 65,000 miles.
Q4. Can kids enroll into Rahal?
Individuals aged 16 years or over are allowed to enroll into the program.
Q5. What if I cannot travel before my Rahal miles expire?
Although your Miles must be redeemed before they expire, you can use them to book a
Reward ticket that is valid for up to 12 months. This means that even if you can’t travel
Before your Miles expire, you can still redeem them now for a future trip.
Q6. How many Rahal Miles do I need to redeem a reward flight?
The number of Rahal Miles required for a reward ticket varies according to your departure point, destination, class of travel and reward type. Please see the Rahal Miles Calculator more details.
Q7. Can I combine Miles from two accounts to claim a reward?
No, it is not possible to combine Miles from two separate accounts.
Q8. Can I redeem Miles for a one-way trip?
Yes any of our loyal customers can redeem miles for a one way trip or a return trip but It depends on weather the customer has enough rahal miles.
Q9. What Kind of bonuses does Rahal offer?
Rahal is one of the most generous loyalty programs in the aviation industry, Blue, Silver and Gold Rahal members are offered 10%, 25% and 50% Rahal miles bonus respectively from the actual flown miles.
Example: If a Silver member flies 1000 miles he/she will accumulate 1250 miles in his account.
Q10. How can Business Class bonuses help me to reach Silver or Gold status more quickly?
Whenever you fly with Afriqiyah airways Business Class, you will receive 50% bonus Rahal miles, so flying in our premium cabin will help you reach the Gold or Silver tier sooner.
Q11. What kind of proof do I need to claim my missing miles?
- E-ticket receipt (copy of itinerary preferred).
- Boarding passes.
Q12. What is the allowed period of claiming my missing miles?
The allowed period is Six Months of your date of travel by sending an email to:
Q13. Does Rahal offer a Family program?
Rahal family program will be launched in the beginning of 2011.